FAQs.
1. What types of EV chargers does TruePower offer?We offer AC chargers for residential, commercial, and workplace charging, as well as DC fast chargers for public and highway charging.
2. Are your chargers compatible with all EV models?Yes, our chargers support all major EV brands with universal connectors like Type 2 and CCS2.
3. What is the warranty provided on TruePower chargers?We offer a standard 2-year warranty, with extended warranty options available.
4. Can your chargers be installed at residential apartments?Yes, our AC chargers are perfect for residential use, including individual homes and apartment complexes.
5. How long does it take to charge an EV with TruePower chargers?Charging time depends on the charger type and vehicle battery size, but our DC fast chargers can charge up to 80% in under 60 minutes.
6. What smart features do TruePower chargers have?Our chargers come with remote monitoring, user authentication, real-time usage tracking, and payment integration through our charging management platform.
7. Is there a mobile app for users to find and use TruePower chargers?Yes, our TruePower Consumer App allows users to locate, book, and pay for charging sessions.
8. Do you offer software for station hosts and operators?Yes, we provide a Host App and Web Dashboard to manage chargers, track revenue, and monitor usage.
9. What kind of maintenance is required for TruePower chargers?Our chargers are designed to be low maintenance, with periodic inspections recommended. Remote diagnostics are available through our platform.
10. Are TruePower chargers weatherproof?Yes, our chargers are built to withstand harsh weather conditions with IP65-rated enclosures.
11. How can I earn revenue by hosting a TruePower charger?Station hosts can earn through charging fees paid by users, with flexible pricing models and complete data visibility.
12. What support do you provide to distributors and hosts?We provide technical training, marketing support, and after-sales service to ensure smooth operations and business success.
13. What investment models are available with TruePower?We offer CAPEX, OPEX, and hybrid models to suit different investment capacities and risk appetites.
14. What are the margins or incentives for TruePower distributors?We offer attractive margins, sales incentives, and growth-based rewards for our distributors.
15. What is the installation process for TruePower chargers?Our team handles end-to-end installation, including site survey, electrical assessment, and commissioning.
16. Can chargers be customized for branding?Yes, we offer co-branding options for partners and large clients.
17. How does TruePower ensure charger uptime?We offer remote monitoring, proactive alerts, and maintenance support to ensure maximum uptime.
18. What safety standards do your chargers follow?Our chargers are CE and BIS certified and comply with all safety standards, including short-circuit protection and surge protection.
19. How can I become a TruePower distributor?You can apply via our website or contact our sales team directly. We look for partners with a strong local network and market presence.
Download the app now
Let's do it!
© 2024 All Rights Reserved